THE FOLLOWING TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEB SITE AND ALL TRANSACTIONS CONDUCTED THROUGH THIS WEB SITE. ALL CONTENT ON THIS SITE IS THE PROPERTY OF:
4435273 CANADA INC. dba as FLEX DISTRIBUTION
5965 Chemin de la cote de liesse, Ville Saint-Laurent, QC, H4T 1C3, Canada
By entering this site you acknowledge and agree that this site is intended for viewing within the United States and Canada. If you use this site from other locations you are responsible for compliance with any and all applicable local laws. flex distribution.com makes no representations that the materials contained within this site are appropriate for locations outside North America.
By purchasing any of the products contained in this site, whether directly or by way of direct telephone purchase, you agree to have fully read and be bound by all terms and conditions contained herein.
WARRANTY
Unless otherwise specifically indicated in the description for each product contained here, there is 10 years parts and/or replacement limited warranty & 10 years compressor replacement warranty from the date of purchase on all mini split air conditioner and heat pump products contained on this website. Labour is not included in this warranty and is hereby expressly excluded.
Any defective product or components thereof may be repaired or replaced at our/manufacturer’s option. The buyer shall be responsible for the process and cost of returning the faulty product or part to us for repair and/or replacement. The repaired or replaced items or parts to the buyer will be at your charge even within the warranty period via any ground shipment methods of your choice.
We shall not be responsible for faulty installation, operation or maintenance of the product and as such we recommend installation and assembly, where applicable, only by certified and qualified professionals. It is the responsibility of each purchaser to determine whether the particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, and suitable for particular and/or intended use and/or operation therein. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. Damage resulting from failure to use, install or maintain the product in a manner consistent with our/manufacturer’s recommendations shall render the warranty void.
Flexdistribution.com, at its option, may request a report from a qualified technician prior to honouring a warranty claim. All warranties specifically exclude any consequential and/or incidental damages.
A Return Merchandise Authorization (RMA) number must be obtained from flex distribution.com prior to return any equipment. Please email hello@flexdistribution.com to obtain a RMA (Return Merchandise Authorization) form. For more information please Email hello@flexdistribution.com
TERMS OF PURCHASE, SHIPPING & DELIVERY
Each purchased unit will ship within 48 hours after receipt of confirmed payment. Flat shipping fee applies to Provincial Canadian destinations and Continental United States. For Non-Provincial destinations within Canada and locations such as Alaska, Hawaii, Puerto Rico, Guam or US Virgin Islands please contact our customer service staff for a freight quote. The items will be shipped via Ground carrier or freight, depending on the size and dimension. Transit times are usually between 3-7 days from the date of shipment. We are not responsible for delay in transit time. Once your order is placed, any cancellations are subject to a minimum 30% handling, processing, palletizing, and restocking fee using the same method under which payment was originally made. The shipping costs are always non-refundable.
Important: All returns are carefully inspected upon receipt. Refunds are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed. Please note that refunds are made as follows: If customer cancels the order and the product has left our warehouse, the customer is responsible for the shipping charges for all items to and from flexdistribution.com, in addition the above stated restocking fee. If product is being returned after it has been received by the customer, and the product is returned with opened boxes or product shows signs of wear, flex distribution.com has the sole discretion in determining the amount (if any) of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc.
Under these circumstances if the refund amount is not acceptable by the purchaser, the purchaser has the option to pay a shipping charge and have the item sent back to him/her/it. We do not recommend sending used or damaged items back to us as normally refund will be refused. Flexdistribution.com, may at its discretion, refuses to accept the return. If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honoured.
There is no return on special order items. Any return on special order items will be at the sole discretion of flexdistribution.com as these items cannot be returned to the supplier. After an order is placed, the purchaser may request to receive an e-mail providing the tracking number. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment. As such, it is the responsibility of the customer to inspect the equipment personally upon receipt.
We recommend that you open all boxes on arrival to inspect for shipping damage. If there is shipping damage to the equipment please follow these guidelines:
1) For minor cosmetic damage, note the damage on the shipping invoice/waybill and ask for a damage claim form from the shipping carrier. However, minor flaws and cosmetic damage that do not effect the operation of the system or the warranty are specifically excluded under any return or shipping insurance policy.
2) In the rare instance of major damage, please e-mail hello@flexdistribution.com and contact us immediately at +1 (514) 735-3539. You are not obligated to sign for any damaged freight from the shipper; however any equipment you sign for does become your property. If the customer refuses to sign for the equipment due to damage, flexdistribution.com will take the shipment back and exchange for new equipment upon equipment return. Signing for the shipment states that you are receiving the equipment in good order and free of any damage.
SHIPPING INSURANCE
We only use the most reputable shipping carriers for the shipment of your order. However, despite the best care, accidents do happen. Please note that shipping insurance is included on all orders. You must process your claim for damage directly with the shipping carrier. We are not an insurer against shipping damage. However, we will cooperate with you in submitting your damage claim to the shipping carrier. Minor dings, dents, scratches or other cosmetic damage that does not compromise the operation of the unit are specifically excluded under the terms of any optional shipping insurance. Please inspect all your equipment carefully. this means removing all box covers and inspecting for any damage that may have occured during shipping.
IMPORTANT NOTICE
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility and risk for the safe and proper installation in accordance with applicable local, provincial and Federal code, rules, regulations and requirements. We reserve the right to make slight modifications necessary to the merchandise for product improvement.
All transactions are governed by the laws of the Province of Quebec and any dispute arising thereof shall be subject to the exclusive jurisdiction of the Courts of the Province of Quebec. By purchasing any item, the purchaser acknowledges that he/she/it has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.
Flexdistribution.com strives to insure the information on its website is accurate. If there are any typographical errors or mistakes in pricing, Flex Distribution is not obligated to honour the mistaken price or allow for the return of the product based on the typographical error. We constantly review our site to insure the information displayed is accurate and updated.